VerifyRemote

Helpware

helpware.comBPO & OutsourcingUnited States1001-5000 employeesFounded 2015

About

Helpware builds dedicated, people-focused outsourced teams for customer support, back office and microtasking.

Reviews (5)

3.6 average

Interview experience

Mostly positive — 100% of interviewees reported a good experience.

Positive (3)

What people like

“good 401k match, flexible hours”
“async-friendly, good 401k match”
“low-ego team”

What to watch for

“bureaucratic”
“reorgs constantly, weak onboarding”
“comp doesn't keep up with market, on-call is rough”

solid company, good people

Got promoted within 18 months. They actually invest in their people. Best onboarding I've had. Had real context by the end of week one On-call was brutal and they didn't comp it at all

Pros

good 401k match, flexible hours

Cons

bureaucratic

aisha.yamamoto

4 months ago

Full-time

Burned out fast

ngl Politics over substance. Loudest person wins. they preach work-life balance then ping you at 11pm.

Pros

async-friendly, good 401k match

Cons

reorgs constantly, weak onboarding

Interview experience: Positive

Kevin P.

9 months ago

Freelance

Great place to grow

Honestly, Got promoted within 18 months. They actually invest in their people.

Pros

low-ego team

Cons

comp doesn't keep up with market, on-call is rough

Interview experience: Positive

Yuki

11 months ago

Full-time

Average overall

Middle of the road. You won't hate it, won't love it.

Pros

genuinely smart coworkers, supportive manager, low-ego team

Cons

RTO creep

Mateo Marchetti

about 1 year ago

Contract

Good people, good work

look, Genuinely enjoyed my time here, would go back. Promised growth that just never materialized.

Pros

interesting problems

Interview experience: Positive

Kofi Schmidt

over 1 year ago

Full-time

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