Help Scout

Verified

helpscout.comSoftwareUnited States51-200 employeesFounded 2011

About

Help Scout is a fully-remote company building customer support and shared inbox software.

Reviews (5)

4.0 average

Interview experience

Mostly positive — 50% of interviewees reported a good experience.

Positive (2)Neutral (1)Negative (1)

What people like

“low-ego team, pay is solid”
“pay is solid, stock that's actually worth something”
“fully remote, no RTO games”

What to watch for

“reorgs constantly”
“on-call is rough”
“bureaucratic, communication gaps across teams”

No real complaints

Honestly, Comp is competitive and the equity refresh was actually real. Smart people, low ego, and the work actually ships.

Pros

low-ego team, pay is solid

Interview experience: Positive

Dylan Osei

8 months ago

Former employee

Good people, good work

tbh Benefits are top tier, the parental leave alone is worth it.

Pros

pay is solid, stock that's actually worth something

Cons

reorgs constantly

Interview experience: Negative

Mateo Marchetti

9 months ago

Full-time

Lots of red flags

ngl On-call was brutal and they didn't comp it at all.

Pros

fully remote, no RTO games

Cons

on-call is rough

Interview experience: Positive

Zoe Mensah

about 1 year ago

Internship

Would recommend

ngl PTO is respected, nobody guilt-trips you for taking it.

Pros

fully remote, no RTO games, low-ego team

Cons

bureaucratic, communication gaps across teams

Ingrid Ahmed

about 1 year ago

Freelance

No real complaints

Benefits are top tier, the parental leave alone is worth it.

Pros

generous parental leave, pay is solid, great equipment stipend

Cons

reorgs constantly

Interview experience: Neutral

Yuki Patel

over 1 year ago

Full-time

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